NTL customer services put Ashley Gibbins on hold for too long. He put his frustration to use by figuring out how to change the message that customers received to, to his mind, better reflect the company's attitude toward customers (below). Well, NTL sued. And while a British court agreed that Gibbins's message was offensive, they ruled that it was not overly offensive, and he was acquitted. From the Guardian Unlimited. Also, check out our past post about annoyances and revenge.

"Hello, you are through to NTL customer services," they were told. "We don't give a **** about you, basically, and we are not going to handle any of your complaints. Just **** off and leave us alone. Get a life."